Timeline Planning
Align on go-live dates and key milestones
Start Strong With a Seamless Onboarding Process
From day one, we provide you with a dedicated team, a custom launch plan, and proactive communication that keeps you informed and never leaves you guessing.
If Your 3PL Starts With Confusion, You’re Already Behind.
For startups and scaling brands alike, onboarding with a new 3PL is often chaotic — unclear timelines, generic setup docs, and no one to answer your questions. OC3PL does it differently. We treat onboarding like a partnership kickoff, not a formality.
No onboarding plan
You're left figuring it out as you go.No point of contact
Support tickets aren’t a launch strategy.Disconnected systems
Your tech stack shouldn’t be an afterthought.Missed launch dates
Delays in setup can cost you customers.Talk to a Fulfillment Strategist
A Launch Process That Actually Feels Like a Plan
Our onboarding process is tailored to your business. Whether you're switching providers or starting fulfillment for the first time, you’ll get a detailed onboarding timeline, a real human to walk you through each step, and systems that connect cleanly from day one.
Integration Setup
Shopify, Amazon, Recharge & more
SKU Slotting & Product Mapping
Organized by how your catalog works
Weekly Syncs
Stay updated without chasing
Dedicated Account Manager
Real support from the start
Start Your Onboarding the Right Way
Know What’s Happening — Before You Have to Ask
Communication is built into everything we do. You’ll receive proactive updates, weekly review calls, and complete transparency on our platform — no waiting in ticket queues or wondering what’s next.
Proactive Updates
Get notified before issues become problems — no more surprise delays.
Real Account Team
Weekly check-ins with the same team you’ll keep long-term.
Milestone Tracker
Real-time visibility into every step of your onboarding timeline.
Transparent Docs
SOPs, timelines, and process guides are all shared in your dashboard.
Fast Support Access
Skip the support queue — email or call your rep directly.
Live Platform Visibility
Monitor progress in-platform with live updates and key alerts.
FAQs About Onboarding
Most clients go live within 5–10 business days, depending on complexity.
Shopify, Amazon, Recharge, Klaviyo, WooCommerce, ShipStation, and 90+ others.
A dedicated onboarding manager plus your long-term account rep.
Yes — we build a transfer plan that minimizes disruption to your fulfillment.
Absolutely — we provide a shared onboarding tracker and regular updates.
Start With a Process That Sets You Up to Scale
Let’s build the foundation for fast, accurate, scalable fulfillment — together.